Sarai Terms of Use

Last updated: 4 November 2026

1. Who we are

Sarai is made by SHEP MEDIA LTD, a company registered in England and Wales (company number 17199108), registered office 216 Peach Road, London, England, W10 4DY. In these terms, “we” and “us” mean SHEP MEDIA LTD, and “you” means the person using Sarai. You can contact us at darryn.shepherd@shepmedialtd.net.

2. Agreeing to these terms

By downloading or using Sarai, you agree to these terms. If you don’t agree, please don’t use the app. These terms sit alongside the Sarai privacy policy, which explains how we handle your information, and our safety page.

3. Who can use Sarai

Sarai is designed for adults aged 18 and over. Please don’t use it if you are under 18.

4. Your tasks and backups

• Your tasks, spaces and settings are saved on your phone. There is no account and we don’t keep a copy.
• If you delete the app, reset your phone or lose it, your tasks may be lost. Use Settings › Backup to save a backup somewhere safe.
• What you write in Sarai belongs to you.

5. Ask Sarai and other AI features

Ask Sarai, Brain dump and Plan my day use artificial intelligence (Claude, by Anthropic) to help you plan and answer everyday questions. Ask Sarai can also search the web.

• AI can be wrong. Answers may be out of date, incomplete or simply wrong. Always check anything important, such as times, prices, health, money or legal information.
• It isn’t professional advice. Sarai is not a doctor, lawyer, financial adviser or emergency service. In an emergency, call 999.
• Nothing is added without you. Sarai only suggests tasks and events. Nothing goes into your planner or phone calendar until you tap to add it.
• Web links go to other people’s websites. We don’t control them and aren’t responsible for what they say.
• Fair use. To keep Sarai working well for everyone, we may limit how many AI requests can be made in a period of time.

6. Using Sarai responsibly

Please don’t use Sarai to:

• break the law, or plan or encourage harm to yourself or anyone else;
• create hateful, harassing, sexual or violent content;
• try to get around Sarai’s safety checks, overload our servers, or copy, reverse engineer or resell the app or its AI features.

Sarai turns down harmful requests. If you misuse the AI features, we may stop them working for your install of the app.

7. Sarai Plus (subscription)

Sarai is free to download. Ask Sarai is part of Sarai Plus, a monthly subscription. Brain dump, Plan my day and the rest of Sarai are free.

• Price: £3.99 a month (or the local price shown in Google Play), including any VAT. The price is shown before you pay.
• Free trial: new subscribers get 7 days free. If you cancel before the trial ends, you won’t be charged. Google Play decides who can have a trial, usually once per Google account.
• Renewal: Sarai Plus renews automatically every month until you cancel. You can cancel at any time in Google Play (Play Store › your profile picture › Payments and subscriptions › Subscriptions). You keep Sarai Plus until the end of the month you’ve paid for.
• Payment and refunds are handled by Google Play under its own terms. For refunds, use Google Play, or email us and we’ll help.
• Fair use: Sarai Plus includes up to 600 Ask Sarai messages a month, which is far more than most people use. If you reach it, Ask Sarai pauses until the 1st of the next month; the rest of Sarai keeps working.
• Price changes: if we change the price, Google Play will tell you before it applies, and you can cancel before then.

Nothing here affects your legal rights as a consumer, including your rights if digital content or a digital service is faulty.

8. Changes and availability

• We improve Sarai regularly. Updates may add, change or remove features.
• We aim to keep Sarai’s online features running, but they may sometimes be unavailable, for example without internet or during maintenance. The rest of the app works offline.
• We may update these terms. We’ll change the date at the top, and if a change is important we’ll tell you in the app.

9. Our responsibility to you

• We provide Sarai with reasonable care and skill. If we don’t, and you lose something as a result, we are responsible for loss that was foreseeable.
• We are not responsible for loss caused by AI answers you relied on without checking, by websites Sarai links to, or by lost tasks that a backup would have saved.
• Sarai is for personal and household use. We are not responsible for business losses, such as lost profit or business opportunity.
• Nothing in these terms limits our responsibility where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.

10. Stopping using Sarai

You can stop using Sarai at any time by deleting the app. Deleting it removes your tasks from your phone. If you subscribe to Sarai Plus, remember to cancel it in Google Play too, because deleting the app doesn’t cancel it.

11. Complaints and the law

If you have a problem, please email darryn.shepherd@shepmedialtd.net and we’ll aim to reply within 7 days. These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also bring a claim in your local courts, and you keep any rights your local law gives you.